Replacement Policy

Replacement Policy

At Top Prop Counterfeit Notes Inc, customer satisfaction is our top priority. Our Replacement Policy ensures that you receive your order in perfect condition and addresses any issues with lost, damaged, or incorrect counterfeit money orders.

1. Damaged or Defective Orders

If your order arrives damaged or contains defective counterfeit bills, please contact our customer support team within 48 hours of delivery. Provide clear photos and a description of the issue. We will promptly review your case and arrange for a replacement at no additional cost.

2. Lost Orders

In the rare event that your order is lost in transit or does not arrive within the estimated delivery time, notify us as soon as possible. After verifying the shipping details and confirming the loss, we will process a replacement shipment for you.

3. Incorrect Orders

If you receive an incorrect order (wrong denomination, quantity, or currency), contact us immediately with your order details. We will correct the mistake and send the correct counterfeit bills at no extra charge.

4. Replacement Process

To initiate a replacement, email our support team with your order number, a description of the issue, and any supporting evidence (such as photos). Our team will respond quickly to resolve your request and ensure you receive the correct product.

5. Exclusions

Our Replacement Policy does not cover issues resulting from incorrect shipping information provided by the customer or misuse of the product after delivery. Please ensure your shipping details are accurate when placing your order.

6. Customer Support

For any questions or to request a replacement, contact our customer support team. We are committed to resolving your concerns and ensuring your satisfaction with every order.